Normal Operating Procedures for Hirers – Jubilee

Normal Operating Procedure Jubilee Pool and Fitness Centre Club / Hire Copy

Lifeguard Operations

All Lifeguards, Supervisors, Relief Supervisors must hold a current Royal Lifesaving Society Pool Lifeguard Qualification.

A current H.S.E First Aid at Work Certificate is compulsory for Supervisors and Relief Supervisors.

Details Of The Pools

Main Pool
The pool is 30.5m long by 10.2m wide. Ranging from 0.9 metres deep at the shallow end to 1.82 metres deep at the deep end. There are steps situated at both ends of the pool and can be removed if required.

Small Pool
The pool is 15.2m long by 7.6m wide, with a depth ranging from 0.9 metres at the shallow end to 1.52 metres at the deep end.

See bottom of page for diagrams of both of the pools

Main Lifeguard Duties of the Pool Hirer (where applicable)

Assist swimmers in difficulty, summon help from Centre staff as soon as possible, patrol the pools, and apply C.P.R as required. Supervise the hire session, and report any unsafe condition or situation to the Duty Officer immediately. Understand and follow the current Centre N.O.P. and E.A.P for hirers.
Do not leave the pool unattended until the last of the swimmers in your club has left the pool at the end of the session.
If another group has hired the pool after you, leave the area in a safe and tidy condition. Report any shortfall to the Duty Officer immediately.

Whistle Use

Whistles are to be carried at all times, (not around the neck) and used to attract attention to the following.

  1. short blast – bather
  2. short blasts – another Lifeguard
  3. short blasts – Lifeguard taking emergency action
  4. long blast – clear the pool

Uniform etc.

The Lifeguard should wear conventional clothing that will not hinder them during a rescue. Jewellery should be kept to a minimum and be conventional. Where the Duty Officer decides that an item is unsuitable, the Lifeguard will not be able to continue the session.

Please remember

You are always on view to the members of the public, the impression you give is important to the image of your Club. You should always:

  1.  Look smart and clean
  2. Keep jewellery to a minimum, this is at the discretion of the Duty officer
  3. Be alert to any potential incident
  4. When standing on poolside do not stand together talking.
  5. Know the site emergency procedures and how to summon help.
  6. Know the specific terms of your Club’s hire agreement and follow its guidelines.

Scanning, Patrolling and Observation

These refer to the movement of the Lifeguard on poolside and the skill of surveying the water on and below the surface to ensure the Lifeguard is alert to any danger that may arise.
Your attention need only be diverted for seconds to allow a non swimmer to slip below the surface of the water undetected. Make sure it does not happen to you by scanning and patrolling continually

Lifeguards should use focal and peripheral vision in their observation of the pool. If you see from a distance that an incident has resolved itself (e.g. a near miss or collision between a diver and a swimmer), approach the individuals concerned and make them aware that you have seen the incident. This will indicate to all who witness it, that you are on the ball and will convey your caring and responsible attitude.(if you saw an incident and choose to ignore it, the bathers may think that you would not have seen it, had you been needed).

Customer Care

Please also remember the following six points when patrolling on the poolside:

  1. Be pleasant and appear approachable, use eye contact
  2. Be courteous but firm in any approach
  3. Be seen to care
  4. Be specific and give reasons for any warning/instruction
  5. Do not display anger or use inappropriate language
  6. Do not intimidate the bather
  7. This Normal Operating Procedure is to be adhered to by the club and all users must adhere to rules and regulations in operation.

Times Of Opening

Please see reception for current times of opening.


Because of the nature of such sessions, it is unusual for any discipline problems to arise. If you are unsure about what action to take, contact the Duty Officer.

Further instructions and information can always be obtained from attending staff training sessions.


Bathers must not:

  • Dive into water less than 1.5m deep.
  • Swing or pull on any lane rope or fittings
  • Interfere with or misuse any equipment.
  • Refuse any reasonable request made by the Duty Officer.
  • Disobey the Club rules.
  • Operate or interfere with any equipment intended for use only by N.B.C. staff.

This procedure is not exhaustive. Pool Hire Lifeguards must be made aware by the hirer of their responsibilities prior to starting work. See also the Emergency Action Plan for Hirers.

Water Flume

The number of accidents at public swimming baths has increased dramatically since such ‘novelties’ as water flumes and wave making machines have become popular. The WIZZA was installed in 1985. It pumps water from the main pool at a rate of 1500litre/min, down the 38m of its length.

The water flume needs to be directly supervised. In particular, accidents related to the use of the flumes have been associated with the following: –

  1. Lack of communications between staff.
  2. Misuse of equipment.
  3. Swimmers using the flume who are not of the minimum height. (1.10m)
  4. Swimmers failing to clear the aqua-catch after using the flume.
  5. Users changing their mind at the top of the flume and returning down the stairway.
  6. Parents wanting to go down the flume with their timid child, who may not be of the minimum height and the Lifeguard sending them back down the stairs. N.B. On such occasions the parent and/or child may use the flume once only as it safer than going back down the stairs. This alternative action can be applied also to users who appear at the top and do not conform to the height restriction.

Accidents have occurred as a result of slips and falls on steps, wearing jewellery whilst riding, falling or jumping out of an open section, collisions on the slide and in the splash zone.

Spacing Of Rides

Judging speed and distance of rides is probably the most difficult skill for the lifeguard controlling the flume to acquire. It is suggested that you wait until the rider has cleared the aqua-catch before sending the next.

Minor incidents frequently occur in the aqua-catch and the importance of vigilance and control cannot be over emphasised.

It is important that the flume is inspected daily to ensure that the sliding surface is undamaged and check for wear and tear or vandalism. The Daily Monitoring Log has a checklist for this.

Club Hire

  1. If you are providing lifeguard cover for the Club at any time, you must:
  2. Arrive in plenty of time to perform your role throughout the period of use; this will include setting up time. You may be required to remain on the poolside beyond the agreed specified times while equipment is being removed.
  3. Remain alert on the poolside at all times and do not engage in any activity that may distract you from your Lifeguard role.
  4. Remain professional at all times and attend regular training sessions to keep your knowledge and skills up to date.
  5. Follow the guidelines set out in the current edition of “The Lifeguard” published on behalf of the Institute of Qualified Lifeguards.
  6. Follow instructions from the Council’s Duty Officer.
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