Emergency Action Plan

Emergency Action Plan Jubilee Pool and Fitness Centre Club / Hire Copy

The procedure for Emergency evacuation will be implemented at all times under the following circumstances.

  1. Outbreak of fire
  2. Toxic Gas Leak
  3. Gas Escape (natural)
  4. Structural Failure
  5. Boiler Explosion
  6. On the authority of the Duty Supervisor

Duties of Members of Staff

On discovering any of the above situations

SUPERVISOR

  • Immediately operate the nearest fire alarm point.
  • Proceed to the exit point at the side of the main pool and direct staff from this point to evacuate the building.
  • Acknowledge the receptionist‚Äôs routine radio call.
  • When all staff have been given instructions to evacuate the building, proceed to the reception area to await the arrival of the emergency services.
  • If time allows and without being exposed to further danger, issue high visibility vests to key staff.
  • Check the private WCs and the lift and satisfy yourself that all staff have reported to you that the building has been evacuated.
  • Evacuate the remaining staff to the assembly point (one should have a radio) leaving one member of staff with you. Liase with the Fire Officer on their arrival.
  • DO NOT ALLOW ANYONE INTO THE BUILDING UNTIL CLEARED BY THE EMERGENCY SERVICES.
  • On hearing the alarm :-
  • If convenient instruct staff to prepare to evacuate.
  • Listen carefully to your radio as the receptionist will be giving the location of the alarm source for you to investigate.
  • Acknowledge this message and move directly to the location – USE EXTREME CAUTION – DECIDE ON APPROPRIATE ACTION.
  • If evacuation is required, continue as when discovering a fire.
  • If, for whatever reason, there is no emergency situation (i.e. a false alarm), continue with the procedure, preparing to evacuate, with only those who are dressed going outside. Inform the other staff of the situation as well as possible and move to reception to await the arrival of the emergency services.
  • Explain and show the cause of the activation, and ONLY SILENCE THE ALARM AND STAND DOWN FROM THE ALERT WHEN TOLD TO DO SO BY THE FIRE OFFICER.

RECEPTIONIST

On hearing the fire alarm :-

  • Stop admissions.
  • Note the source of the alarm activation and immediately radio it to the duty officer, repeating it, without following normal radio protocols. (You may need to move to the back office where it is quieter to do this.)
  • If the Duty Supervisor does not acknowledge receipt of this message, continue to send at intervals until they do.
  • Collect foil blankets, overshoes and radio.
  • Leave the office locked and tell everyone wearing clothes to move away from the building and advise them of the assembly point. (The Primary assembly point is the main car park in School Street and this should always be used unless the situation occurs where it is necessary to use the secondary assembly point, which is the Queen’s Gardens, near to the statue of Queen Victoria.
    If you have an assistant, (e.g. during lesson card registration) they may be used to help with the evacuation of the changing rooms etc.
  • Listen carefully to instructions from the Duty Supervisor.

LIFEGUARDS AND OTHER POOLSIDE STAFF

  • On hearing the alarm, clear the pool and any areas for which you may be responsible.
  • Instruct bathers to form an orderly queue at the nearest safe exit and open the doors ready to evacuate.
  • If there is an obvious emergency situation (e.g. the pool hall filling with smoke and fumes) lead people out of the building, away from the danger and to the assembly point.
  • Huddle groups together and remain calm. Give instructions in a clear and assertive manner. Do not over – use your whistle as this may cause unnecessary alarm.
  • Inform people that further help is on its way, and use the radio to keep in contact with the Duty Supervisor and receptionist.
  • If on hearing the alarm and forming the queue, there is no obvious signs of danger, stand where you can see the side exit on the main pool, and await the arrival of the Duty Supervisor. If the instruction is to evacuate, then follow the procedure above. If the alarm is false, hold fast and maintain the alert until told to stand down by the Duty Supervisor.(The Fire and Rescue Service must investigate the alarm before our situation can return to normal.)

HEALTH AND FITNESS SUITE INSTRUCTORS

  • On hearing the alarm these staff should instruct users to form a queue at the most convenient safe exit.
  • Ensure that no one is left behind in the showers or WCs
  • If it is possible, lead or direct people safely to the ground floor and exit, all the time observing the area on the poolside where the Duty Supervisor will give instructions. If there is an emergency, evacuate people in line with instructions for the poolside staff.

OTHER STAFF (Including Pool Hire Staff)

  • On hearing the fire alarm, immediately instruct swimmers to clear the pool-you may have to assist some people to do this. Customers linked to pool hire sessions who are clothed, must move out of the building to the assembly point. Others should be asked to line up at the nearest safe fire exit and await instructions from the Duty Officer. Every effort must be made to reassure customers and prevent panic. If it is obvious that there is a fire, you may of course, evacuate people immediately.
  • DO NOT RE-ENTER THE BUILDING-MOVE TO THE ASSEMBLY POINT AND AWAIT FURTHER INSTRUCTIONS.

ENGINEER

  • On hearing the alarm, evacuate areas under your control, and ensure the evacuation of any contractors in the building. Inform the Duty Supervisor of your intentions.
  • Shut down, isolate and make safe any plant and equipment as necessary.

USING THE PHONE IN AN EMERGENCY

  • There are several phones which can be used to make emergency 999/112 calls viz.:-
  • First aid room, reception, manager‚Äôs office and fitness suite. Follow instructions on the phone. You may need to pre-dial 9 then 999.
  • Be aware that the fire and rescue service is called automatically when the fire alarm is activated.
  • The emergency operator will need to know the following information:-
  • Confirmation of the address and telephone number.
  • Your name, position and title of our business.
  • The exact location of the incident.
  • An indication of the type and severity of the incident. E.g. road traffic accident- three people trapped, car on fire etc.
  • The number, gender and approximate ages of the casualties involved and if possible, the nature and extent of their injuries.
  • A description of an assailant‚Äôs clothing or identifying features; in which direction they took off running etc.
  • If special help is required e.g. suspected heart attack, childbirth, heavy lifting equipment, gas leak etc.
  • Be aware that while the operator is obtaining this information, emergency personnel are all ready on their way to the location you have indicated.
  • Emergency Services include:

POLICE, FIRE , AMBULANCE (9) 999
GAS EMERGENCY SERVICE 0800 111 999
SAMARITANS 0345 909090 / 213555
CHILDLINE 0800 1111
MIDLANDS ELECTRICITY 0345 331 331
N.S.R.I. CASUALTY Dept. 554455
CARECALL (N.B.C.) 711935/4

Overcrowding

It is the responsibility of the Supervisor to monitor bather loading, and restrict entry as necessary

The maximum number of persons allowed entry to each area in public sessions is:

  • Large Pool 130
  • Small Pool 50
  • Fitness Studio 76

CHECK WITH CLUB PERSONNEL TO FIND OUT YOUR CLUB’S LOAD LIMIT

In the event that the maximum bather load is reached or is about to be reached:

If discovered by a Lifeguard

A number of bathers should be asked to leave the water and wait on poolside. The Duty Officer should be called to poolside to take control of the situation.

If discovered by the Duty Officer

Immediate action must be taken to either increase the number of lifeguards or reduce the number of bathers. At peak times it is thought that around 50 bathers per lifeguard is reasonable, this may vary dependant on the nature of the activity in progress.

Lack of Water Clarity

The Duty Officer must be informed immediately should any deterioration be apparent in the clarity of the pool water, the pool must be cleared of all the public. If the pool water becomes so cloudy that it obscures the ability of the lifeguard to detect any person on the bottom of the pool, the Duty Officer must be informed immediately after taking this action.

Serious Injury To A Bather

Example given is specifically for a suspected spinal injury with heart stoppage but this general outline can be followed for all emergencies.

The systematic approach to an emergency is:

  1.  Control
  2.  Safety Assessment
  3. Lifeguard Action
  4. Treatment Of Injuries
  5. Aftercare

REMEMBER DO NOT PANIC LOST SECONDS CAN COST A LIFE.

  • If you are the Lifeguard for the Club, be reassured that after your initial action to rescue a casualty, providing you have indicated that there is an emergency and where, trained and qualified staff will be on their way to your location immediately.
  • Council staff will take control of the incident on arrival but you must be aware that if your Club is designated as providing their own Lifeguard cover, then initial responsibility will be that of the Hirer.

Lifeguard

  • On being alerted to the situation, blow your whistle THREE times to indicate to colleagues that you are taking emergency action or activate the Immediate Response Alarm.
  • These are situated on the poolside and throughout the building. (See below) If you are unsure about their location or how to use them, find out now by asking the Duty Officer.
  • Approach and rescue the casualty as trained. In the case of heart stoppage casualties must be removed from the water. Commence CPR having ensured there is no sign of cardiac output. Medical assistance should be summoned as soon as the situation merits and CPR should be continued until medical assistance arrives. Treatment should include use of the Automated Electronic Defibrillator if required and only if there are TRAINED staff available to use it.

Action to be taken by other Lifeguards.

  1. Raise the alarm by either pressing the Immediate Response Alarm yourself or by telling a colleague.
  2. Evacuate the pool removing the public into the changing rooms
  3. Keep other swimmers away from the immediate area of the incident
  4. Ensure the Duty Officer is given the information required so they may have an ambulance called. The Duty Officer will want to be told immediately of the incident and will take charge of the situation on site

Immediately after the incident

Once the emergency is over it is important to resume normal operations as soon as possible. There may be a real need for the staff involved in the incident to be taken of duties due to post traumatic stress. Duty Officers should be aware to relieve the stress or anxiety caused by an emergency response.

Making a report

In addition to the obligatory accident report form, it may be necessary on occasions for individuals to make out a more detailed report of their actions, response times and events which took place and at the time they witnessed it. This type of report is to be done as soon as possible after the incident as possible, as small but crucial items of information may be lost in the many thoughts which go through ones mind at such a time.

Failure of Pool Lighting

  • All public must be cleared out of the swimming pools immediately until the lights are resumed.
  • The Duty Officer should be contacted immediately. If the lights remain off for longer than 5 minutes then exercise the Emergency Evacuation Procedure for the building.
  • The public should not be left alone either on poolside or the changing rooms under any circumstances.
  • The emergency lighting will offer 2 hours of background lighting in order for staff to carry out the evacuation of the building

Disorderly Behaviour

  • Staff must restrict any behaviour that is likely to cause injury or nuisance to other members of the public.
  • Warn the person/s concerned once and if they persist ask them to leave the pool. If the person will not leave the pool then call the Duty Officer immediately.
  • Do not be distracted from your pool duties

Conditions Of Hire

Newcastle-under-Lyme Borough Council conditions of hire apply. The hirer must ensure that these are followed and that they abide by all instructions from members of staff

Any Other Emergencies

This document is not meant to be exhaustive. Any other emergency that occurs should be dealt with using the systematic approach, having contacted the Duty Officer as soon as possible.

ALL LIFEGUARDS ARE WELCOME TO ATTEND STAFF TRAINING. PLEASE SEE THE DUTY OFFICER FOR DETAILS.

TO SATISFY OUR SAFETY STANDARDS, YOU MAY BE REQUIRED TO UNDERGO POOL AND RESUSCITATION TESTS FROM TIME TO TIME. THIS IS A CONDITION OF HIRE AND IS PART OF OUR SAFE SYSTEM OF WORK.

ALL INCIDENTS OF UNSAFE CONDITIONS etc. MUST BE REPORTED TO THE DUTY OFFICER AS SOON AS POSSIBLE. REMEMBER YOU ARE RESPONSIBLE UNDER THE HEALTH AND SAFETY AT WORK etc. ACT 1974 AND MAY BE LIABLE FOR PROSECUTION IF FOUND TO BE NEGLIGENT.

FOR MORE INFORMATION OR GUIDANCE, PLEASE SEE THE DUTY OFFICER. DO IT NOW.

POOL ALARMS

These are situated in the following areas:

Main pool -one at the deep end by the L.G. chair; the other on the wall towards the shallow end.
Small pool -on the pillar by the L.G. chair.
In the Fitness Suite adjacent to the Instructor’s desk.
In the Health Suite next to the telephone.

If you feel that a situation is in need of urgent immediate action and that you may require immediate assistance, then sound the alarm.

On activating the alarm, you will hear a loud, strident klaxon, which will also be sounding in the reception or other areas of the building. N.B.C. Staff will be alerted to the situation and will attend immediately.

REMEMBER- IMPROPER USE OF SUCH EQUIPMENT IS A CRIMINAL OFFENCE AND MAY RESULT IN PROSECUTION UNDER THE HEALTH AND SAFETY AT WORK etc. ACT 1974

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